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Customer Reviews.

service

3

There was a problem with the car that the test drive should and picked up but it they didn't. Simple Fix, simple problem.

14 May 2019

service

4

Arrived at the Mini side of Chandlers. Went to reception to be told the service would be checked in and serviced on the BMW side. Back in the car to drive round to BMW. Total waste of time and energy that could have been negated when I booked the ser

14 May 2019

service

5

Dropped car off for MOT came back to a nice clean car.

14 May 2019

service

5

As always the customer service is unbeatable and all the staff always go the extra mile to help

11 May 2019

service

5

A great friendly efficient service.

08 May 2019

service

5

Trouble free arrangement, courtesy car provided and straighforward and efficient service.

06 May 2019

service

5

Good service

01 May 2019

service

5

Helpful, friendly, good service

27 April 2019

service

5

Went the extra mile when I had a problem with the vehicle

25 April 2019

sales

3.5

Not a very detailed instruction/demonstration of key features e.g. Navigation, self parking mode etc. No detailed written instructions on the Navigation system in the Manual !!!!

23 April 2019

service

3

More expensive than expected

22 April 2019

service

4

Overall satisfied , not cheap but that is what you get with main dealer repairs and gives me the peace of mind as opposed to an independent.

22 April 2019

service

5

Model recall so rectified free of charge.

22 April 2019

service

5

Very helpful Staff.

19 April 2019

service

5

Fast and efficient work

19 April 2019

sales

5

New car is fantastic, great quality and excellent finish to it.

17 April 2019

service

3

As above. Failed to return calls when promised. Kept on hold for 11 minutes for call to be picked up by reception who would not accept that I had been on hold all the time. Nobody apart from the delivery driver called when they said they would.

17 April 2019

service

5

I my opinion Chandlers cannot be beaten for the service they provide

13 April 2019

sales

5

No problems at all. All questions answered when needed to know information.

13 April 2019

service

5

Simple process

13 April 2019

sales

3

Delivery hasn't taken place yet, albeit Mini HAILSHAM has received said vehicle, but due to Motability terms I cannot receive until 1 or 2 June 2019.

12 April 2019

service

4

The service was very satisfactory.

10 April 2019

service

5

Job done, kept informed at all stages, on time

08 April 2019

sales

5

I was kept informed often and with clarity. I got the car I wanted.

07 April 2019

service

1.5

See above. Having bought cars from Chandlers and had my arms serviced by them for probably 20 years, I am seriously considering other options in the future. I will add, until this last experience , I have always been completely satisfied.

05 April 2019

service

5

My needs were always catered for

03 April 2019

service

1

Customer service disgusting!

03 April 2019

sales

5

Can't fault the help

01 April 2019

sales

5

Friendly, professional service

01 April 2019

service

3

As already mentioned, the service department didn't check the tyre pressures which meant I had to return the car for further adjustments. Also, although the garage had promised to clean the car, it wasn't clean when I collected it

01 April 2019

service

5

Fitted me in on a cancellation, kept me updated on everything with my car

30 March 2019

sales

5

Just very very satisfied.

26 March 2019

service

3

The person who dealt with me at the service desk was excellent. However, despite my car being booked in for a valet (alongside a service and MOT), and the service handler being advised that this had been carried out, it had clearly not!

26 March 2019

sales

5

As soon as I walked into the showroom I was looked after, I was treated with respect and understanding by Joe Buckwell who listened to my requirements, I was not hurried or pressured in any way which to me was very important to me.

26 March 2019

service

5

On time, made very welcome to stay whilst service carried out. Very helpful video of general condition of vehicle by Abi. Reasonable charge.

25 March 2019

sales

5

Good communication

25 March 2019

service

5

Staff were very helpful and everything went just as arranged

23 March 2019

service

5

Every thing was handled well

22 March 2019

service

5

Proffesional and good workmanship. Nice touch to clean the car inside and outside.

22 March 2019

service

5

Pleasant people; competent mechanics.

20 March 2019

service

5

My issue was dealt with well

18 March 2019

service

5

Prompt answers and very good service

17 March 2019

service

5

Service is always excellent.

15 March 2019

service

5

Car picked up and delivered promptly

14 March 2019

sales

5

Salesperson was knowledgeable and polite

11 March 2019

service

3

I assume that they carried out the brake fluid change that it was what it was in for, but the health check threw up some anomalies.

11 March 2019

sales

5

Sales person involved was great, would highly recommend him and dealership to friends and family

11 March 2019

sales

5

They always greet with, 'good morning sir how can we help.' Always polite and courteous , the service I receive I am always happy with.

11 March 2019

service

3

New tyres and brake pads required. Said car would be ready by 5pm, finally left at 5.30pm.

11 March 2019

service

5

Everything connected with the service from the collection and delivery of the car to the timing of the service was carried out as agreed.