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Customer Reviews.

service

5

Car picked up and delivered promptly

14 March 2019

sales

5

They always greet with, 'good morning sir how can we help.' Always polite and courteous , the service I receive I am always happy with.

11 March 2019

service

3

I assume that they carried out the brake fluid change that it was what it was in for, but the health check threw up some anomalies.

11 March 2019

sales

5

Salesperson was knowledgeable and polite

11 March 2019

sales

5

Sales person involved was great, would highly recommend him and dealership to friends and family

11 March 2019

service

3

New tyres and brake pads required. Said car would be ready by 5pm, finally left at 5.30pm.

11 March 2019

service

5

Everything connected with the service from the collection and delivery of the car to the timing of the service was carried out as agreed.

11 March 2019

service

5

I love my MINI!!!!

08 March 2019

service

4

The service is always excellent with friendly staff

08 March 2019

service

4.5

Was disappointed that the seal in the sump was leaking when vehicle has only done 22k miles. It was a cost I was not expecting to have. This is more about the car than the physical Car Service.

08 March 2019

service

3

see above. Disappointed that monthly wash/valet service has been discontinued or at least transferred from my existing car for the remaining 2 years of the agreement to my new car now on order.

08 March 2019

service

5

My Mini was serviced ready for collection on time with all work explained by engineer.

04 March 2019

service

5

I was impressed by the high standards of customer care at the Hailsham site, the arrangements, the professionalism of the staff, the free valeting provided, comfort of the showroom/hospitality area and the tasks being carried in the time predicted.

04 March 2019

service

4

Did a MOT. All went smoothly, picked up my car on time without any delay.

04 March 2019

service

4

Wouldn't move on price of MOT - which was a little disappointing considering the cost at other retailers such as Kwik fit

03 March 2019

service

5

Confident my car is in good hands

03 March 2019

service

5

See above. No complaints.

02 March 2019

service

5

Very friendly and attentive

02 March 2019

service

5

Got everything right.

01 March 2019

service

5

I had an mot and service on my MINI Roadster on 15/02/2019. Being a show MINI used in concourse competitions I had various requirements. Abigale Scott at the service desk looked after the Roadster as fully understood my requirements. Thanks to Abi.

25 February 2019

service

2.5

Incorrect information given regard the type of tyres on my car, and comments made.

23 February 2019

service

2.5

When booking we were told that the vehicle was required all day for a major service - on arrival we established it was a brake fluid service only and could have been a while you wait service. Unfortunately that could not be accommodated on the day.

21 February 2019

service

2

Same as question 1, as making a 2nd visit to the dealership isn't great. Especially when it's 45 minutes away.

18 February 2019

sales

5

All staff were amazing, big shout out to Gail Scott and Cute Nose ;)

18 February 2019

sales

5

Very pleased and good to be kept informed of the build process.

18 February 2019

service

3.5

Unfortunately, despite everyones best efforts the problem wasn't sorted. That being said, I think the team did their very best. There is still a rattle in the door. However, it is incredibly difficult to locate and doesn't happen all the time!

18 February 2019

service

5

Excellent Customer Relations.

16 February 2019

service

4

Good waiting, report on car given, car cleaned , and kept aware

11 February 2019

service

3

Repair took to long to organise

04 February 2019

sales

5

Slightly longer wait for delivery than originally anticipated but purchase was did fall during Christmas period and car required transportation. No real issue for me. Handover procedure was excellent and again sales exec. was very good.

04 February 2019

service

5

I think it's self explanatory!

02 February 2019

service

5

Repaired fault under warranty without quibble

01 February 2019

sales

5

It was faultless

17 January 2019

service

5

The service was easy to arrange and the service team were friendly and efficient .

16 January 2019

service

3

Once again the service department forgot to stamp by service history book. On the screen it still displays mini service 700 miles ?Normanlly you have a complimentary valet...They missed the inside.Staff were flat. This has happened before.

14 January 2019

sales

5

Constant updates and excellent service throughout

10 January 2019

service

5

Kept informed throughout, great explanation at the end

08 January 2019

service

5

Easy to book appointment and was given update on status of car

08 January 2019

sales

5

Chandlers always make the purchase of a new vehicle so straightforward which is why I keep buying them!

07 January 2019

sales

4

Mini center at Hailsham very good and professional and everything was handled with fuss

06 January 2019

service

4.5

Quick, whilst I wait service and valet!

05 January 2019

sales

5

I dealt with Leon and Rob at Hailsham .Leon knew exactly what I was looking for and found me the perfect car

04 January 2019

service

4

Car collect and deliver service is great. Car always runs well after a service. Still hoping the manager will reply about my missing rubber car mats, member of service team kindly made enquiries for me but couldn't trace them!

02 January 2019

service

5

Because it was excellent service.

02 January 2019

service

5

Always receive excellent service

22 December 2018

service

5

Didn't have any problems when the car was getting serviced. Was informed when the service was completed and with the pick up and drop off service provided, I didn't have to do anything which is great especially if you're particularly busy.

22 December 2018

service

4

Good contact, work done to full satisfaction

21 December 2018

service

5

They did everything possible to help.