Very satisfied with everyone involved.
Very satisfied with everyone involved.
As I said, great buying experience. And Joe, salesman, was brilliant and post purchase queries were dealt with promptly and efficiently
Very pleasant , prompt customer service.
Personnel helpful in making sure I got the car I wanted
Job done as promised
As before the service experience is pretty faultless
Recall booked, all done within time and kept updated along the way.
Abi was very helpful. Kept me updated all the way.
Recently the car was recalled it was booked in and was doneWithin an hour and it was done. They had also given it a healthCheck and cleaned it thank you
Great personal service , well informed and good surroundings
No complaints so far.
Very friendly. Very helpful. Very nice offices and welcoming place to sit and wait. Modern and cheerful but busy too.
Work done quickly and professionally
Service required done to time and was kept informed through uploaded video of progress
The pick of my car and return was excellent and an explanation good.
just polite organised welcoming
Very fast service, only disappointment was that the valet team had gone home when I came for my service appointment so car wasn't given a proper wash and vacuum as was advertised in the service package.
Because I received good customer care from the staff, that sorted out a problem that arose from a previous member of staffs error and my car was checked well,I received a video and it was nice and clean when I collected it.
Brilliant service from start to finish. Joe really went the extra mile.
Good serviceThey arranged it all over the phone
Was a fairly standard new tyre fitting but got a good price.
Abi was very helpful and proffessional
no probs do what you say you will do
Joe was great, kept me informed all the way through. Really quick delivery turn around too.
Long wait on collection but well looked after.car cleaning poor.
Excellent environment in which to work whilst waiting for vehicle.
It was all good. The only bad thing was it came early, 6 weeks early, so sat around for 6 weeks. When I picked it up, it was clean but not show room clean. Had been sitting under a tree I guess, and had bits of leaves in the nooks and crannies.
Communication is difficult - it took several attempts to book this service. The radio station had been changed and the seat moved in every way when the car was returned. I would expect the radio station to be left as I had left it also the seat.
Always helpful, work completed on time or explanation if not.
The staff are very friendly and helpful.
My salesman James really couldnt do anymore for me if he tried, he has an wonderful sense of humour and a real eye for detail.
Very helpful staff.
This is what we really pay for and its worth it!
it was very good as my car was picked up and delivered
Quoted £165 for brake pads/discs (in writing) only to be told that this was incorrect and would cost nearly £270 as I was given the wrong price. Had option to not have work done but I am understanding and accepted it was an error.
Sales man Joe was fab! the rest leaves lots to be desired
The mini was fitted in at short notice and everyone was charming
Calmly and efficiently done - with a gentle humour and obvious care about my purchase - kept up to date with delivery expectation time
Had to return a couple of days later because the alert system flagged up a problem which had been dealt with by the service a few days earlier.Having to go back to service centre was tedious.Fault was corrected promptly.
The staff are always ready to help, and go out of their way to make one feel special.
The salesman was very pleasant and not pushy
Valeting not good as I dont manage to get the valeting paid for for the times required expected this to be great ... it wasnt
Great service, from the test drive to handing over my new car, the whole process took just just 5 days and I was kept informed of progress via email all the way.
Staff are very helpful. And I like my free coffee. Waiting area is quite comfortable
James was amazing and very knowledgeable, didnt try to hard sell. Gave me all the information and gave me time to decide.
Very professional.....and kept you informed several times a day