MINI Countryman

Our star rating

information

What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated from customer satisfaction surveys conducted by MINI UK for new car sales and Aftersales transactions over the last 90 days.

The following comments are unedited and submitted as part of the online survey process.

Click here for more information.

Sales

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4.9

5 comments from
14 reviews

Service

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4.4

23 comments from
48 reviews

Sales
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5.0

"The service I receive is always excellent"

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5.0

"I found the sales staff to be very helpful and friendly and offering me very sound advice when I needed it."

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5.0

"Very easy, very helpful. No hitches."

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5.0

"I suffer from ill health and was not able to go with my wife to purchase our mini. They took the time to explain things to me over the phone and made my wife feel confident about tackling the whole purchase experience on her own."

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5.0

"Simon Borhan at the dealership was very refreshing and extremely good with detail and very honest with helping me choose the right vehicle. No pushy sales from him at all, he was very respectful."

Service
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5.0

"Extremely efficient, fast, courteous and helpful"

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3.5

"every time i visit for an mot they say i need headlight alignment"

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5.0

"Very happy with the welcome and explanation of the service"

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5.0

"It is a pleasure to be a customer, where you come first, excellent staff"

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5.0

"There great . Your treated very well ."

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5.0

"Very good attention to detail."

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5.0

"Very satisfied with what he did."

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3.0

"The vehicle went in for an MOT and Service but when I went to collect it it was more expensive than I thought it was going to be. No one contacted me to tell me how much the additional work was going to cost before doing it."

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3.0

"Not enough staff available, 15 mins wait at reception"

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5.0

"They did what they said they would do and within the timescale."

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5.0

"Chris and Andy are excilent they send Joe to pick up my car its taken fixed and cleaned first class . I feel like one of the family nothing is too much trouble ."

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3.0

"Happy with the work carried out but not with the length of time I had to wait. My appointment was half past two but I didn't actually leave until twenty past five. Also, the lady sat near me said she had been waiting 3 hours."

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4.5

"There polite and courtiouse ."

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2.0

"Customer went in to the dealership. Dealership told the customer to go home and phone the emergency helpline, who said to go back to Chandlers. If it had been sorted at first she could have got a courtesy vehicle from the dealership."

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4.9

"very pleased with valeting and cleanliness of car when returned to me as good as new."

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4.0

"was told it was a book and wat service, waitedfrom 1.00 to 3.30"

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4.0

"very efficient, completed within time scale"

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5.0

"Fantastic service, very thorough, great communication"

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5.0

"reqlly friendlt dealership"

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5.0

"On every visit I have been well pleased."

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1.0

"The staff are fine. I bought the TLC package. When I took the car in they checked the car but did not do anything about the basics. I was told the TLC would cover these things."

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4.0

"The wind screen wipers squeak and the handbrake needs adjusting."

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5.0

"Chris Downes the Service Manager is very very good."