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Customer Reviews.

sales

5

Rob listened to what I wanted and provided a good service throughout the deal

06 January 2020

service

3

The car is just under 3 years old and under warranty. The plastic roof trims on the Cooper S have perished in places but we were told they were not covered under warranty as not a safety item. We did not think the warranty would exclude trims??

06 January 2020

sales

5

Everything ran smoothly. Thank you.

03 January 2020

sales

4

Rob was great

02 January 2020

sales

5

Sam Payne very easy to deal with and very accommodating

02 January 2020

service

1

It was identified that I had a puncture by your mechanic and when I asked the service member of staff to replace the tyre for me he said they couldn't fit me in. Completely disappointing as I pointed out I have been a long-standing, loyal customer.

29 December 2019

service

5

organised payment plan

27 December 2019

sales

5

Any questions are satisfactorily answered and explained

26 December 2019

sales

5

Received regular updates and call from sales when ready to collect.

24 December 2019

sales

5

The sales exec and all staff at Chandlers were very helpful and welcoming without being too pushy.

18 December 2019

service

5

They did a great job

16 December 2019

service

5

Very quick and easy visit

16 December 2019

service

5

Everything happened as it should.

16 December 2019

service

5

Was able to book my mini in the next day.

15 December 2019

service

5

A no fuss experience

12 December 2019

service

5

Everything went smoothly. Friendly and efficient service, with a smile.

12 December 2019

service

5

Just a great product and service

11 December 2019

service

5

Helpful friendly professional staff and a well presented site.

10 December 2019

service

4

Moving the repair& service desk to the mini entrance is a great improvement , not having to tramp across an open space gettting wet @nd trying to find the right door to get to the service desk

07 December 2019

sales

5

Very, very pleased. It was prompt, easy and excellent.

07 December 2019

service

5

BMW mini came o collect my car making it hassle free to have it serviced The only drawback was that you now have to pay for the collection and redelivery service

07 December 2019

service

5

Fast and efficient

05 December 2019

sales

3

Disappointed it was not in the show room on collection. The excitement factor fell short of what it should be when picking up a new vehicle.

02 December 2019

service

5

They listened to my concerns

01 December 2019

service

5

Work was done to my car as soon as I arrived and made welcome. Thank yu

29 November 2019

service

3

Hazard warning light not dealt with initially

29 November 2019

service

3

They repaired the car quite quickly but very bad service

28 November 2019

service

5

Because I know they will do a great job having been there for the last 6 years

28 November 2019

sales

5

The assistant Jake was really informative and provided a great sales service to us.

27 November 2019

service

5

My car was collected on time and I was kept informed during the day on what was happening. They returned my car as fequested

26 November 2019

service

5

We'd been into Tunbridge Wells before and to be frank they were awful. Rude and very unhelpful. We vowed to look elsewhere and and recommend others to do the same. Called Chandlers and it was like chalk and cheese from the start.

25 November 2019

service

5

Tanya welcomed me - looked after me completely. Was very helpful with all aspects of my first mini service. Brilliant!

25 November 2019

service

5

Everything was done very well and told me what I need to no.

25 November 2019

service

5

Tanya was really supportive and professional which made me trust the centre and the work they did.

23 November 2019

sales

5

I had a good salesperson who looked after me

23 November 2019

service

2.5

As far as one can tell the service was performed satisfactorily. However, the complimentary wash etc. left much to be desired with the bonnet, especially, covered with smears.

23 November 2019

service

5

Rhiannon made the whole experience great, I made it apparent that my children were interested in cars also and she went that extra way to make it a special collection day for them too.

22 November 2019

service

5

I know my MINI is in safe hands and being well looked after.

21 November 2019

service

5

Super happy with the service provided by all staff on my visit to you.

20 November 2019

service

3

I wasn't made to feel welcome, there were limited staff and I was given incorrect information which led to a longer wait for my car - not knowing what was happening! I wasn't welcomed on arrival or offered refreshments.

19 November 2019

service

5

Excellent & very prompt

17 November 2019

service

5

My work was carried out efficiently

16 November 2019

sales

5

for the same reasons as I said helpful respectful

11 November 2019

service

5

Good service nice staff and always have my car cleaned every visit

11 November 2019

service

5

Your staff are very helpful and go out of their way to solve issues. A protocol issue arose; cash no longer accepted, I was given a lift to and back from my local bank so I could pay by debit card.

11 November 2019

service

2

this was my first service - the car wasn't cleaned and the tyre pressure was showing out- and this wasn't even done for me - I'm very disappointed.

10 November 2019

service

5

Excellent

10 November 2019

service

2

Expensive and after the amount it cost it would have been nice to have received a proper complimentary clean but it was not.

08 November 2019

service

2

I was left with no transport for the day. I was never offered a replacement car when booking in although I was given one the first time. The member I spoke to was somewhat dismissive when I asked.

08 November 2019

service

4

Very expensive.